How Not to Treat Your Customers

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I have been looking for an auction site to promote products on behalf of a third party.

They place ads on YapYapOK and it has been working well for them.  The idea was to increase web presence where possible without taking too much time.  The issue with the products is that they are of the adult nature so Ebay is a no go area.

I suggested that I register them on a newer auction site which seems to be doing OK.  The terms and conditions were hard to find and in order to come across them I first had to join.  T&C still very vague so I advised that rather than pay the sellers joining fee they joined free as a buyer and then obtained advice from the forums.

The site works by upfront sellers payments and then unrestricted free listing.  Its not cheap but if you were to achieve high volume sales then it may be worth it.

The seller went on the forums only to see that many who had posted had urls as signatures.  Not one to miss a marketing opportunity he immediately set his signature with his url. 

TThe new thread read that could anyone let him know if he could sell Sex Toys without breaching T&Cs.  The admins answer was pretty quick to suggest all was fine but he had already breached T&C with his signature pointing to an ecommerce site.  He could however point to another site with a link to said ecommerce site.

URl was instantly changed to point to his advert on YapYapOK with link to ecommerce site.  He instantly replied to say that he had not meant to breach the T&C had changed his signature and thanked the responder for letting him know.

So he revisited the forum this morning to see if anything else had been advised only to find he has now been banned.  In fact the message read "You have been banned for promoting external website" ish.

So is he going to use join as as a paying seller?  The only thing which wasn't vague in the T&C was their right to cancel or ban you from using the website with no refund.  Even Ebay didn't do this.  They sent a very polite email to say that they could see it was his first time listing, that he was in breach of their T&Cs with a link to where it was on the site and a refund of listing charges.

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